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1) I am wary of trusting
you with my payment and am afraid to buy. How can I trust you?
We understand that there are many scams online and that it is
difficult to shop online especially for something like a replica product, but
we treat our clients money like our money and this is why our business is
successful. We do not push any client to buy as we already receive a high
volume of orders – if you do not trust us that is fine and we don’t want you to
feel uncomfortable buying from us. If you are wary of sending a large amount of
money we suggest you start with a smaller item and once you verify our quality
you will definitely be back for more like our other clients. If you still feel
wary then please remember shopping with us is a choice, and we want you to be
100% comfortable before buying.
2) Why can’t you accept
Paypal?
This is a question we are often asked and we would like to clear
up any misconceptions about the payment methods we accept, and why we accept
them. Firstly, if Paypal would allow us to use them as a payment processor we
would love to accept Paypal as it would make running our business much easier.
We know it is easy for our clients to use and secure. But unfortunately Paypal
does not work with replica sellers. This is because brand name companies (e.g.
Louis Vuitton, Celine etc.) will sue them and fine them for processing payments
for replica products. As a result we cannot accept payments from Paypal. To
make it clear – it is not because we do not want you to have a secure
transaction, but it is because we are replica sellers and we are not allowed to
use them.
Secondly,
a similar issue occurs with credit card processors. They will also be fined if
they process payments for replica products. This is why our payment methods are
currently limited to: transfer wise and Western Union. We know that these are
not ideal payment methods and are always looking for better payment methods
(including ways to accept credit cards) to offer our clients. We hope to make
it clear that your comfort-ability & security as a valued customer concern
us and we are always trying to make it more easy to shop with us.
3) Why can’t you accept
credit cards directly?
Due to high fraud incident rates we have decided to no longer
accept credit cards directly. This is to protect both our clients and
ourselves.（ if a customer is
dissatisfied with a consumer product or service, or does not admit that he has
consumed the transaction, he or she can appeal to the bank to cancel the
transaction.）
4) What payment methods
do you accept now?
Western Union or Transferwise .
Now using transferwise, You can get a $5 discount.
5) What is your delivery schedule?
We will arrange the bag in 3-5 days/shoes in 7-10 days and then send pictures to you
for verification. Send it to you after the bag is correct, and give you the
tracking number in 3 to 5 days. Arrive in approximately 10 to 15 days.
6) How many places do you ship to?
Our default courier is DHL, global shipping.
7) Why have I paid
successfully? Still receive information from your staff, remind me to pay?
There are sometimes delays in receiving payments, and we only
can confirm that you have paid successfully after receiving the money. There
will be a time difference between.
8) What about custom
taxes and duties? Will I be invoiced any when order from you?
In most cases (But for the most part), you will not be invoiced
any custom taxes or duties upon shipment delivery. Indeed, we have all orders
packed in small carton boxes, with the mention "gift, no value for
customs". Though, in marginal cases (we recorded 5 cases last year), a
shipment can be applied custom taxes and duties. Although we are not liable for
those taxes and duties, we always offer our clients a partial compensation
solution. Each situation is dealt with case by case by our customer service
office.
9) Are these handbags of
high quality or will they break after I open the box?
It depends on how you wear it. If you wear it regularly, it will
last a few years without any problems. The handbags we offer are of a very high
quality. These are not the low quality handbags you will find on the streets
that will break after a few days, these will last for years!
10) Are your pictures
from the actual replica or the genuine handbags on the Web site?
You may be amazed by some of the pictures we have up on our
website. Because of their quality, you might think they are from catalogs of
the genuine handbag. But that is NOT true! We guarantee 100% that all pictures
taken from our site are actual pictures of our replicas handbags! The handbags
look exactly as represented in the pictures, and we never, ever use anyone
else's pictures, or pictures of the genuine handbag.
11) I've ordered and
received my replica handbag, it's great, but I've changed my mind, can I change
it?
Please try to decide carefully before you make your order, but
if you do change your mind, send us the handbag up to 4 days after you received
it, the shipping fee will be spent by you, and choose another handbag. A $50
re-stocking fee will be applied and we will send you your new bags.
12) Sometimes your
support response is delayed, why?
Our company is handling a very large volume of emails on our
products.
We
will try to reply all our emails within 24 hours during the weekdays.
Please
help yourself in finding the answers u want from our FAQ section. We have
placed all the frequently asked questions here to fasten the process. If you
can’t find the answers you are going to contact us.
13) What
happens if the package is damaged or missing when I receive it?
If your handbag is damaged or missing, please contact us and
notify us of the situation, we will ship another handbag out to you once we
receive back the damaged one.
14) What if my courier
asks me to pay some custom taxes. While ordering from your site will I be
invoiced?
Only in some very rare case you will have to pay a custom fees
or taxes of $10 or $20 for countries like East of Europe or African countries.
15) Can you provide some
replica bags that you are not listing on your website?
We can basically provide any knockoff designer handbags such
Louis Vuitton, Fendi, Prada or other luxury designer purses you’d love to have.
Just email us the model you are looking for and we will source it right away.
16) How Can I Cancel Or
Change My Order?
You can contact us based on our information if you wish to
cancel or change your order. If we do not hear from you about canceling or
changing orders within 24 hours, we will deal with the shipment for you.
17) Do I need an account
to place an order?
Creating an account is optional however it is beneficial to
create an account so all your purchasing history will be recorded for your
benefit.
18) Return policy
If you are not satisfied with our product, you must contact us
within one week. All items sent back to us must be in original condition: not
worn, altered or washed, with all tags attached. You should pay the shipping
fee and we will charge you 20% of your order amount as our restocking fee. If
the parcel reached you, but you do not want to sign this and return the package
to us, we will charge you 20% of the order amount as our fee. If to ship the
order by sending us we cost as shipping costs, we would choose leaving the
parcel not return to us, we will charge you 50% of the order amount because we
lose the shipping fee and the item.
19） How Do I Track My Order?
You can track your order at these links:
FedEx: https://www.fedex.com/fedextrack/
DHL: http://www.dhl.com/en/express/tracking.html
Please make sure that the email address or phone number you
filled in is true and it is convenient for us to contact you.
We
usually tell you the tracking number of the product one week after you complete
the payment. The accurate contact method will enable us to contact you better.
Thank you for your cooperation.
Best Regards,
Puretree Team